Frequently Asked Questions

Q) Can I drop off items? 

A) Our drop box is open 9:30am-4:30 pm. The limited hours allow us to better control incoming items to help prevent the spread of COVID-19. We are not accepting donations at this time.  

Q) Can I place new holds?  

A) Not at the moment since we can’t receive items. As soon as things get to "normal" you will be able to do so again. 

Q) Will my books still be on hold? 

A) Yes. Any holds that are currently waiting for you will still be at the library when we open again.  

Q) Will I get charged late fees? 

A) Due dates for all items have been extended to May 15th. If we’re closed beyond May 15th we will extend due dates further. 

Q) What do I do if my membership is about to expire? 

A) If your membership is about to expire or has expired, please contact us by phone (780-963-5440) or email (info@mysppl.ca) to extend your membership.

 

Q) What if I’ve forgotten my PIN? 

A) We can reset that for you, no problem. Just contact us by phone (780-963-5440) or email (info@mysppl.ca). 

Q) I need to copy/print/fax/email, can I do that? 

A) Unfortunately, this is not possible while the physical library is closed. Try Staples or the Perks Coffeeshop in Spruce Grove. If you contact us we can try helping you with attaching documents to email if that could solve your problem. 

Q) How can I access new material?! 

A) Physical materials are unavailable but try out our eResources! Check out HooplaOverDrive, Cloud Library, Read Alberta eBooksRomance Book Cloud and our other eResources for books, movies, and music you can access right from home. 

We even have an eResource that shows you how to use them!

Q) I always come into the library to read the newspapers. What do I do now? 

A) With your library membership you have access to newspapers and magazines on the internet with Pressreader and RB Digital.  Check them out under eResources or ask us how

Q) When will the Library reopen? 

A) We will continue to monitor the ongoing situation and follow the advice of our local, provincial, and federal officials. 

Please watch our website and social media for updates. 

Our number one priority will always be to protect the health and safety of our employees and patrons. We are in all instances committed to supporting a continuity of Library services for our community, and continuing to work towards alternative service delivery.